We deliver digital activation keys for video games. Each key activates a specific game on a specific platform (e.g. Steam, Epic Games) in a specific region (e.g. Europe, Global).
Activation keys are delivered exclusively by email to the address you provide at checkout. We do not deliver keys by post, SMS or any other method.
You will receive two separate emails:
We aim to deliver activation keys within minutes of payment confirmation. In exceptional circumstances, delivery may take up to 24 hours.
If you have not received your keys within 24 hours, contact us at [SUPPORT_EMAIL_ADDRESS].
Delivery is considered to have begun when the activation key delivery email has been successfully sent to your email address by our email provider.
A key is not considered delivered when it is only generated, encrypted, stored or assigned internally. Delivery requires the key delivery email to have been sent.
At checkout, you are asked to expressly request and consent to immediate delivery of the digital content before the 14-day withdrawal period expires. You are also asked to acknowledge that delivery beginning causes the loss of your statutory right of withdrawal.
This consent is recorded and included in your order confirmation email as a durable record.
This does not affect your rights where a key is defective, invalid, already used, incorrectly described, missing or does not correspond to your order.
If we are unable to deliver your activation keys due to a technical failure, we will:
If you receive a key that is invalid, already redeemed, revoked, or does not correspond to the product you purchased, contact us immediately at [SUPPORT_EMAIL_ADDRESS] with your order reference. We will provide a replacement or refund.
[LEGAL_BUSINESS_NAME]
Email: [SUPPORT_EMAIL_ADDRESS]
[TELEPHONE_OR_DIRECT_CONTACT_METHOD]
Other legal documents: